Frequently Asked Questions

• What does the alteration fee include?
  If you choose to have alterations made to your dress, there is a $125 fee. This includes any and all modifications. You can give us custom measurements, add a sleeve, modify the neckline, etc. If you have any specific questions about modifications please e-mail us!


• What do you mean by "custom" in the length field?
  A custom length would be specific length measurements given to us by the bride that is not full length or tea length. Please note that altering the length is free of charge.


• How long does it take to receive my wedding dress?
  Once you order your wedding gown, your dress will be made just for you. And because each order is handled manually with care and attention to detail, it can take up to 12 weeks to arrive at your door. We recommend ordering your gown at least 15 weeks before your wedding date.


• Which dress size should I order?
  We recommend having your measurements taken by a trusted tailor or seamstress, and always order the closest size up. Due to natural weight fluctuation among a few brides during wedding planning, we recommend doing a second fitting with your tailor a few weeks prior to your wedding even if your gown fit perfectly upon delivery.


• Do you ship to other countries outside of the United States?
  We sure do!


• Do you accept returns?
  Yes, we accept returns on wedding gowns within 30 days. Please read our Return Policy for more details and see what items qualify for returns.


• Do you accept custom made gown orders?
  Yes, we do accept custom made gown requests at an additional charge. Please email us for more details.


• Do you have a storefront?
  Ruffled Shop items are available online-only, but you can make an appointment to visit our NYC office if you would like to see/try them in person. Please email us at shop@ruffledblog.com to make an appointment. Since we're located in a historical office building, walk in is not allowed. Please make sure to schedule an appointment asap as space is limited. Appointment slots are one hour each, which should be plenty of time to try on all gowns from our curated inventory. All collections were designed exclusively for Ruffled, so you can't find it anywhere else.


• How can I become a seller?
  Please email us at shop@ruffledblog.com. Because we need to see images of your products, please keep all vendor communication via email only. We also like keeping our phone line for brides so it's always available for customer service.


• How do I submit my wedding for consideration on the front page of the blog?
  Email us directly to submissions@ruffledblog.com, telling us a little bit about your weddings, who your vendors were, and what advice would you give to brides planning their weddings now. We look forward to hearing from you!